What to do if you’re still waiting for your Obamacare insurance bill

Coverage starts Wednesday for health plans sold through the state’s health insurance exchange, Access Health CT. But some people who signed up say they haven’t yet gotten their first month’s bill, which must be paid by Jan. 10 for the coverage to take effect.

If you haven’t gotten your first month’s bill yet, here’s what to do, according to Access Health:

If you signed up for an Anthem Blue Cross and Blue Shield plan:

Call 1-855-738-6644 and request a bill be mailed or emailed to you. Once you pay the bill, you can request a temporary ID card and number from an Anthem customer service representative.

If you signed up for a ConnectiCare Benefits plan:

The company said it has been regularly sending bills to people who signed up through the exchange, according to Access Health. But if you signed up and did not get a bill, call 860-674-5757 or 1-800-251-7722 (TDD/TYY Services 1-800-842-9710).

If you signed up for a HealthyCT plan:

The company said it has been regularly sending bills to people who signed up through the exchange, according to Access Health. But if you have signed up and did not get a bill, call 1-855-458-4928.

If you enrolled in HUSKY (Medicaid) but have questions or have not gotten proof of coverage:

Call the Department of Social Services at 1-855-6-CONNECT (1-855-626-6632) (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties). Follow the prompts for the information needed.

According to Access Health, care received before the insurer receives a premium payment “may only be eligible for reimbursement according to the policy of the selected carrier.” So be sure to check with the company about any care you get before your premium is paid.

The deadline to sign up for coverage that starts Jan. 1 was Dec. 23. People who sign up for private insurance after that will get coverage beginning Feb. 1 at the earliest. Access Health’s open enrollment period runs through March 31. People who qualify for Medicaid can sign up at any point in the year.

 

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