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With phone wait times growing, DSS is troubleshooting its modernization plans

Wait times to reach a Department of Social Services worker through the agency’s new phone system have increased each week since it debuted last month. The process of scanning all documents that come to DSS, to eliminate the reliance on millions of pieces of paper, probably needs additional tools. And agency officials are still trying […]

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Malloy administration asked chairman of state’s college system to step aside

The chairman of the state’s largest public college system’s governing board resigned earlier this month after being asked to do so by Gov. Dannel P. Malloy’s chief of staff. Saying the series of missteps that beset the system during Lewis Robinson’s tenure have been a “distraction” to improving the dozen community colleges and Connecticut State Universities, […]