Many telecommunications issues are really complicated and only interesting to a handful of policy-oriented folks. But once in a while an issue arises that has easily understandable implications for all of society. High rates for inmate calling services (ICS) is one of these issues. The way it usually works is that an incarcerated person make collect calls from detention facilities, and their family pays the bill. Unfortunately, some providers charge extremely high rates for these calls – a 15 minute phone call to a loved one costs an incarcerated person $5 in Connecticut.