Being a train conductor seems like a simple, boring job:Ā collecting tickets, opening and closing doors, reminding people to keep their feet off the seats.Ā Yawn.
But thereās a lighter side to the job, as I wrote a few years ago, based on former conductor Michael Shawās great book, āMy Rail Life,ā after he retired from a 36-year career on the New Haven line.Ā He clearly loved his job.Ā And he swears these stories are true.

He once told passengers on a standing-room only train: āOK, folks.Ā We are halfway to Grand Central.Ā Itās time for everyone whoās been seated to get up and give their seats to folks whoāve been standing.ā
Asked by a passenger boarding at Grand Central, āWhat times does this train arrive in Stamford?ā he answered candidly, āUsually about 20 minutes after the schedule says.ā
On another train he announced: āFolks, I have good news and bad news.Ā The good news is that Metro-North fixed the air conditioning you complained about not having all summer long.Ā The bad news ā itās now winter.ā
Honest to a fault, he turned in everything left by passengers on his train to the Metro-North Lost and Found⦠even an envelope containing $400 in cash. (The lost money wasnāt claimed so he got it back.)Ā On several occasions heād find a lost briefcase or cellphone and personally return it to the ownerās home the same day.

He also loved razzing his fellow railroad workers, once announcing, āIf you have any railroad questions or would like to take your picture with a real railroad engineer, come to the front of the train and say hello to Jerry who loves chatting with people.āĀ The engineerās name was not Jerry and the real man at the controls really didnāt like people at all.
Approaching Bridgeport, Shaw announced the connection for the Waterbury train, adding āBe sure to ask your Waterbury conductor for one of the free 100 Years Commemorative pins.āĀ There were no such pins.
On Friday late night trains Shaw would bet with his fellow conductors watching drunk passengers boarding at Grand Central, guessing who would be first to throw up.Ā Shaw immediately chose a 95-pound woman he saw staggering to the nearest car with her equally inebriated boyfriend.Ā Even before leaving the station his co-worker came and gave him his winnings.
Shaw always went out of his way to keep passengers informed about delays.Ā In the horrendous winter of 2014 when the railroad almost ground to a halt, he printed a one-page apology for the previous dayās delays and did his own seat-drop of 500 copies before the train left New Haven.Ā His regular passengers were so grateful for his candor they gave him a standing ovation as he entered each car to collect tickets.Ā His railroad bosses were not amused.
As Shaw approached an obviously āseniorā citizen to collect his fare, the old timer asked if he needed to show his ID to prove his age.Ā Shaw said that wouldnāt be necessary, The old timer asked, āAre you saying I look old?āĀ
āNo,ā said Shaw. āYou look honest.ā
On another occasion he approached an elderly, gray-haired woman who wanted to buy a senior-discount ticket.Ā āAre you over 65?, he asked in a teasing voice.
āActually, Iām 82,ā she said.
āWell, you look marvelous!ā said Shaw, asking āWhatās your secret?ā
Without a smile or batting an eyelash she said: āRough sex.ā
If you need a good chuckle, youāll love this book.




