The House passed a bill today that forbids businesses from charging customers when they return defective merchandise.

Proponents say the law is needed because businesses are allowed to charge an unlimited amount when customers return a product.

Several House members shared their personal stories of returning a product and being charged the fee before the 121-16 vote.

“I was left with a hefty restocking fee and left with nothing,” said Rep. Patricia M. Widlitz, D-Guilford, frustrated the fee was never mentioned before she recently purchased dinning room chairs.

Cell phone companies are against the bill, calling their restocking fees “reasonable” to cover the costs to make the products suitable to resell.

“The bill would encourage sellers to greatly restrict equipment returns, as they would be required to fully absorb any resulting costs,” said AT&T Connecticut, Verizon Wireless, Sprint Nextel and T-Mobile in joint testimony.

“A little tweak here and another tweak there, at the end of the day we are hurting our businesses,” said Penny Bacchiochi, R-Somers. “You can’t love jobs and hate business.”

The bill now heads to the Senate for final action.

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Jacqueline Rabe Thomas

Jacqueline was CT Mirror’s Education and Housing Reporter, and an original member of the CT Mirror staff, joining shortly before our January 2010 launch. Her awards include the best-of-show Theodore A. Driscoll Investigative Award from the Connecticut Society of Professional Journalists in 2019 for reporting on inadequate inmate health care, first-place for investigative reporting from the New England Newspaper and Press Association in 2020 for reporting on housing segregation, and two first-place awards from the National Education Writers Association in 2012. She was selected for a prestigious, year-long Propublica Local Reporting Network grant in 2019, exploring a range of affordable and low-income housing issues. Before joining CT Mirror, Jacqueline was a reporter, online editor and website developer for The Washington Post Co.’s Maryland newspaper chains. Jacqueline received an undergraduate degree in journalism from Bowling Green State University and a master’s in public policy from Trinity College.

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