Anthem Blue Cross and Blue Shield has extended the payment deadline for customers beginning coverage in February and will continue to provide customer service to people who visit the company’s Wallingford headquarters through the end of the month.

The payment deadline for new customers beginning coverage in February is now Feb. 10, according to a message posted on Anthem’s website. The deadline had been Jan. 31.

Anthem has struggled to set up coverage for the thousands of state residents starting health plans with the company this year, many of whom signed up through the state’s health insurance exchange. But state officials have said the company appears to be making progress in getting people covered.

Anthem extended its January payment deadline several times and allowed customers to make payments or get help at the company headquarters at 108 Leigus Road in Wallingford. The in-person assistance was originally slated to end Friday, but it will continue on weekdays from 9 a.m. to 4 p.m. through the end of February.

Members enrolling in coverage for February who pay by the 10th will receive coverage retroactive to Feb. 1, but the company said people’s payments must be processed for them to begin using their benefits.

For existing customers, the February premium deadline is Feb. 1. But those customers’ coverage won’t be cut off as long as they pay by Feb. 28.

The company also made available forms customers can use to get reimbursed for care they received and paid for out-of-pocket. The form for prescription drug reimbursement is available here. The form for other claims is available here.

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Arielle Levin Becker covered health care for The Connecticut Mirror. She previously worked for The Hartford Courant, most recently as its health reporter, and has also covered small towns, courts and education in Connecticut and New Jersey. She was a finalist in 2009 for the prestigious Livingston Award for Young Journalists, a recipient of a Knight Science Journalism Fellowship and the third-place winner in 2013 for an in-depth piece on caregivers from the National Association of Health Journalists. She is a 2004 graduate of Yale University.

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