You can’t beat the convenience of on-demand ride services like Uber and Lyft.  But wouldn’t it be great if a similar ridesharing service was available locally… and for free?

Jim Cameron

We’re not talking about existing ParaTransit services for the disabled or even senior transport services like At Home in Darien’s driver service.  No, the newest “microtransit” services are much more for the masses.

Just such a service has met tremendous success in Norwalk and is soon to launch in Westport and several other eastern Connecticut towns.

The Norwalk program is called Wheels2U and is run by the Norwalk Transit District using the agency’s paratransit minibus fleet.  You download the app of the same name and when you’re ready to roll, you summon a rideshare.

The service began in the fall of 2018 with about 300 trips per month.  They’re now up to 2,200 rides per month.  Available Thursday through Sunday evenings, you can ride anywhere in a three square mile area (about 25% of the city), from the train stations to Merritt Seven, from the old downtown to the new (Washington Street).

So far the service is free though they may convert in April to a flat rate of $2 per passenger per ride with a discount for groups.  Because it’s a ride sharing service you may have to wait anywhere from 10 to 12 minutes for your pickup and a make a few stops before yours, but it’s a lot cheaper than driving or taking a cab.

The service has been so popular they’re testing an expansion to Westport this summer, replacing existing commuter shuttles with an on-demand service to the train stations. Subsidized by the town, rides would cost $1.75.

The Stonington microtransit service is branded as SEAT HOP and requires the free TransLoc app.  Replacing the current Route 10 bus, SEAT HOP will run from 6:30 a.m. to 6 p.m. Monday through Friday in the Mystic to Pawcatuck area of the coastal community.

For the first month rides will be free.  After that the fares will be the same as the SEAT bus:  $2 per ride, $1 for seniors and the disabled.  The bus route it replaces had less than 600 riders a month.

In Old Saybrook and Essex, the Estuary Transit District ran a successful test of their Xtramile service last summer, averaging 30 – 40 riders per day, running six days a week.

Ride services are especially popular with young people who don’t want the hassle and cost of car ownership.

While many riders use these services to run errands, others use it for what transit planners call “the last mile,” getting them to and from the train station.

Critics of the low ridership of Metro-North’s branch lines go so far as to suggest that the trains be parked and similar ride-sharing apps take their place for commuters.

Because of the high fixed costs of running a railroad, the per-rider subsidy on non-mainline trains is pretty high… on the Danbury branch $17, Waterbury $24, Shore Line East $50 and on the new Hartford Line $56.  Cynics suggest it would be cheaper to give each rail rider a microtransit voucher… assuming, of course, there’s room on the roadways for those added vehicles.

Of course it’s also easy to cut those train subsidies:  just increase ridership!  Add more trains, make them faster and more reliable and ridership should increase.

Posted with permission of Hearst CT Media. Jim Cameron is founder of The Commuter Action Group, and a member of the Darien Representative Town Meeting.

Jim Cameron | Columnist

Jim Cameron is founder of the Commuter Action Group and advocates for Connecticut rail riders. He writes a weekly column called "Talking Transportation" for CT Mirror and other publications in the state. Read past Talking Transportation columns here. Contact Jim at

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  1. The biggest barrier to rail transit (or air travel) IS the ‘last mile’.
    I was just trying to plan an Amtrak trip to Raleigh NC. Getting to Raleigh from CT is actually pretty convenient. Getting from Raleigh’s Union Station to my ultimate destination in town not so much, unless one wants to wrestle with 2 suitcases on a city bus.
    Of course I suppose Uber is one way to manage it.
    However, the return trip to CT requires a 5 hour layover in D.C. with no business class seating on the first travel leg. Not exactly appealing with the suitcase burden I’ll have.

  2. How about we make telecommuting the normal business model and free up congestion and cost on all modes of transportation. Eliminate all public transportation subsidies and retire any government subsidized transportation line that has “actual ridership” of less than 25% per trip.

  3. It’s great to have more options for transportation, but a system that requires a smartphone app may not be accessible to the people who need it most. Folks who are trying to get back into the workforce, perhaps because of a disability, may not be able to have a smartphone, or a credit card to pay for the service. People Interrupted works to promote a better understanding of the issues. Take a look at our video Getting to Work at

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