After having experienced some hours-long wait times, Medicaid patients haven’t had to wait longer than 15 minutes for someone to pick up the phone when calling about medical transportation in the last two weeks, according to Josh Komenda, president of Veyo, the state’s new non-emergency medical transportation contractor. But that figure was immediately challenged.
The state Department of Social Services has agreed to postpone the rollout of a new electronic system for home health agencies after an outcry among providers and threats to drop clients on Medicaid.
Home care agency leaders say a new electronic system the state’s Medicaid program requires them to use has been beset by problems and has led some agencies to consider phasing out service to Medicaid clients. But the state agency overseeing it says anecdotal information suggests it could be improving services.
Starting Jan. 1, the state will begin requiring home care workers to use a new electronic system for reporting the time they spend caring for certain clients – a change forecast to save the state millions of dollars. But home care providers worry problems could leave them unable to make payroll. And one major agency says it will refuse to use the new system.