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Posted inHealth

Still on hold: A solution for long DSS call-wait times

It took an average of 54 minutes for callers to reach a Department of Social Services worker by phone last month. That’s an improvement over February’s 70-minute average, and one of the lower average monthly wait times in the past year. But client advocates say it’s long past time things be improved in the phone system, which launched in July 2013 as part of a highly touted “modernization” initiative.