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Posted inHealth

Call-wait times for medical transport better but complaints persist

After having experienced some hours-long wait times, Medicaid patients haven’t had to wait longer than 15 minutes for someone to pick up the phone when calling about medical transportation in the last two weeks, according to Josh Komenda, president of Veyo, the state’s new non-emergency medical transportation contractor. But that figure was immediately challenged.

Posted inHealth

New transportation contractor for Medicaid patients off to rocky start

Since Jan. 1, when a San Diego-based company called Veyo took over a program to drive Medicaid recipients to medical appointments, many patients have had to wait hours on hold when calling for rides; have missed or been late for critical medical appointments like dialysis, or were stranded at medical facilities when return rides didn’t arrive. The company is scrambling to fix the problems, its president said.

Posted inHealth

Medicare Savings Program cuts delayed by two months

Updated at 3:45 p.m. Wednesday
Lowered eligibility limits for the Medicare Savings Program, which uses Medicaid money to help low-income residents pay medical costs Medicare doesn’t cover, were supposed to go into effect on Jan. 1, but the Department of Social Services said Wednesday it will slow down implementation of the changes in response to concerns raised by the enrollees, advocates and legislators.