Some are also suggesting the company owes the state a refund for services it failed to provide.
Veyo removed 18 of its underperforming transit providers after it was flooded in recent years with complaints over stranded patients and late rides.
After months of complaints from patients, the state’s non-emergency medical transportation broker says its service is improving.
Attorneys have filed a class action lawsuit against the state Department of Social Services for failing to provide Medicaid recipients transportation to critical medical appointments, a move that follows dogged complaints about missed pickups and poor customer service for some of Connecticut’s most vulnerable patients.
Connecticut saw one of the biggest drops in the uninsured rate among low-income adults living in rural areas and small towns compared to other states, according to a national study released this week. The uninsured rate in the state’s sole non-metro county, Litchfield, fell from 32 percent in 2008-09 to 9 percent in 2015-16.
Veyo has made some marked improvements in recent months, but the company hired to oversee the transportation of Medicaid patients continues to be criticized for its performance and has been fined several times by the state for contract violations.
Veyo, Connecticut’s non-emergency medical transportation contractor, has been fined $4,000 for having Medicaid patients waiting over an hour for pick-ups, a violation of its contract with the state.
After having experienced some hours-long wait times, Medicaid patients haven’t had to wait longer than 15 minutes for someone to pick up the phone when calling about medical transportation in the last two weeks, according to Josh Komenda, president of Veyo, the state’s new non-emergency medical transportation contractor. But that figure was immediately challenged.
Members of a state panel on Wednesday were expecting an update from Veyo, the new medical transportation company that oversees rides for Medicaid recipients and has been the source of numerous complaints since it started working for the state Jan 1. But the state Department of Social Services, which hired Veyo, said they had excused the company from appearing.
Since Jan. 1, when a San Diego-based company called Veyo took over a program to drive Medicaid recipients to medical appointments, many patients have had to wait hours on hold when calling for rides; have missed or been late for critical medical appointments like dialysis, or were stranded at medical facilities when return rides didn’t arrive. The company is scrambling to fix the problems, its president said.