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Posted inHealth

DSS call center wait times drop, but two-thirds of callers still hanging up

Callers who wanted to talk to a Department of Social Services worker by phone last month had to wait an average of 39 minutes and 29 seconds to do so. That’s down from one hour and 13 minutes in February. Social service officials say that’s progress, but client advocates say another figure gives more cause for concern.

Posted inHealth

DSS system woes burden CT’s senior centers, aging agencies

People who work in senior centers, town social service offices and senior housing complexes say the state Department of Social Services’ new system has led to elderly residents losing benefits, low-income clients having to pay out-of-pocket for medication, and more of their own time devoted to trying to fix problems caused by the new system.