Posted inHealth

Still on hold: A solution for long DSS call-wait times

It took an average of 54 minutes for callers to reach a Department of Social Services worker by phone last month. That’s an improvement over February’s 70-minute average, and one of the lower average monthly wait times in the past year. But client advocates say it’s long past time things be improved in the phone system, which launched in July 2013 as part of a highly touted “modernization” initiative.

Posted inCT Viewpoints

Frustrated UConn graduate assistants want fair contract, lower fees

If the University of Connecticut can afford to pay more in administration costs than almost any other university, surely it can afford to reduce graduate student fees to a level comparable with peer universities. Graduate students at UConn want a fair contract, including a fee reduction, so they can afford the local cost of living and continue to provide the university with the quality education and research we’ve all come to expect.

Posted inMoney, Politics

Malloy’s fitful search for a ‘new normal’ on budgets

Gov. Dannel P. Malloy talks about his push for a “Second Chance Society” for ex-offenders and his intention to somehow coax the General Assembly into putting the state on a path to spend $100 billion on transportation over 30 years. But the reality of governing in the first months of his second term is less about big ideas than the prospect of a protracted and painful conversation with a restive General Assembly about what kind of government Connecticut can afford.

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