Posted inHealth

Still on hold: A solution for long DSS call-wait times

It took an average of 54 minutes for callers to reach a Department of Social Services worker by phone last month. That’s an improvement over February’s 70-minute average, and one of the lower average monthly wait times in the past year. But client advocates say it’s long past time things be improved in the phone system, which launched in July 2013 as part of a highly touted “modernization” initiative.

Posted inHealth, Politics

After providers complain, lawmakers consider changes to Medicaid audits

Legislators are considering changes to the way the state audits Medicaid payments to health care providers, who have complained for years that the process penalizes honest errors and can lead to costs dramatically higher than any identified mistakes. One independent pharmacist got involved in pushing for change after an audit of his drug store found $268 worth of problematic prescriptions — and he faced a penalty of $144,814.

Posted inHealth, Money, Politics

Is it a gag order or the Malloy administration speaking with one voice?

Key legislators say a directive from budget director Benjamin Barnes restricting what agency heads can tell legislators about Gov. Dannel P. Malloy’s budget proposal is hindering lawmakers in doing their jobs and will push more of the budget-writing process behind closed doors. Barnes says the administration simply works together “as one administration, with all our commissioners and agency heads.”

Posted inHealth, Money, Politics

As legislators struggle with human services cuts, are tax hikes coming?

Besides living with a sense of panic and staying up at night worrying, Marina Derman has been in advocacy mode lately, trying to convince lawmakers to salvage the program she says saved her family from crisis. She’s one of many people waiting for a resolution to the next state budget. Many legislators have criticized the deep cuts to health care and social services in the governor’s proposed spending plan, but it’s not yet clear how they plan to address the looming $1.3 billion deficit while avoiding cuts some have called untenable.

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