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Call-wait times for medical transport better but complaints persist

After having experienced some hours-long wait times, Medicaid patients haven’t had to wait longer than 15 minutes for someone to pick up the phone when calling about medical transportation in the last two weeks, according to Josh Komenda, president of Veyo, the state’s new non-emergency medical transportation contractor. But that figure was immediately challenged. Continue Reading →

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Panel annoyed by inability to question Medicaid transport firm

Members of a state panel on Wednesday were expecting an update from Veyo, the new medical transportation company that oversees rides for Medicaid recipients and has been the source of numerous complaints since it started working for the state Jan 1. But the state Department of Social Services, which hired Veyo, said they had excused the company from appearing. Continue Reading →

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